Shipping policy

Shipping Policy – ZURAX HUB

Thank you for shopping with ZURAX HUB. We are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below for important details regarding order processing, shipping times, and delivery.

1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is confirmed, you will receive an email notification with your order details. Orders may take longer to process during peak seasons or promotional periods.

2. Shipping Time & Delivery
Shipping times vary depending on your location and the shipping method selected at checkout:

  • Local Shipping: 3–7 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or courier disruptions.

3. Shipping Costs
Shipping charges are calculated at checkout based on your location and the weight of your order. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment in real time.

5. Customs, Duties & Taxes
For international orders, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices.

6. Delayed or Lost Shipments
If your order is delayed or appears to be lost in transit, please contact us at our support email. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Incorrect Address
Please ensure that your shipping address is correct at checkout. ZURAX HUB is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately after placing your order.

8. Contact Us
If you have any questions about your shipment or need assistance, please reach out to our customer support team. We are here to help and ensure you have a smooth shopping experience.

Thank you for choosing ZURAX HUB!